Terms & Conditions

Terms of Service

1. Acceptance of Terms

By accessing or using the website, services, products, or content provided by Illuminate Medispa (“Company,” “we,” “us,” or “our”), you agree to be bound by these Terms and Conditions and all applicable laws and regulations, including the Personal Data Protection Act (PDPA). If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Scope of Services

Illuminate Medispa provides non-invasive aesthetic treatments, skin therapy, wellness consultations, and related content through our clinic and digital platforms. Specific service details, including pricing, availability, and outcomes, may vary and will be specified during the consultation or on the service page.

3. Eligibility

Our services are intended for individuals aged 18 and above. If you are under 18, parental or legal guardian consent is required before receiving any treatment.

4. Medical Disclaimer

Illuminate Medispa offers wellness and aesthetic services, not medical advice. Any content on our website or shared in-person is for informational purposes only and does not substitute consultation with a licensed healthcare specialist. Individual results may vary.

5. Intellectual Property

All materials on this website, including but not limited to branding, written content, images, treatment protocols, and designs, are the intellectual property of Illuminate Medispa unless otherwise stated. Reproduction or redistribution without our express written permission is strictly prohibited and may result in legal action, including penalties under IP law.

6. Restrictions on Use

You agree not to:

Copy, modify, or distribute our website materials without permission.
Use our content for commercial purposes without written consent.
Interfere with or disrupt the security, functionality, or content of this website.
Upload viruses or malicious code or engage in any other activity that interferes with the site’s proper functioning.

7. Booking, Payments, and Cancellations

All bookings must be made through our official website, phone, or in-clinic.
Payment is required at the time of booking unless otherwise arranged.
We reserve the right to apply a cancellation or no-show fee, as outlined in our Booking Policy.

8. No Refund Policy

All treatments, services, and products purchased at Illuminate Medispa are non-refundable. Once the payment is processed and services have been rendered, no refunds will be issued under any circumstances.

By making a purchase, you acknowledge and agree to our No Refund Policy. If you have any questions or concerns prior to your purchase, we encourage you to reach out to us for clarification before proceeding.

9. Governing Law

These Terms shall be governed and construed in accordance with the laws of Singapore. Any disputes shall be resolved through good faith negotiations, and if unresolved, brought before the relevant courts in Singapore.

10. Contact Information

For any concerns, disputes, or feedback, please contact:

info@illuminatemedispa.sg

Privacy Policy

1. Introduction

Illuminate Medispa ("we," "us," or "our") respects and protects your privacy in accordance with the Personal Data Protection Act (PDPA) of Singapore. This Privacy Policy explains how we collect, use, and safeguard your personal data.

2. Information We Collect

We collect the following types of personal data:

Name, email, phone number, and address (submitted via contact forms or bookings)
Medical history, skincare concerns, and treatment preferences (during consultations)
Payment information (for transactions)
Website usage data via cookies and analytics tools

3. Use of Data

Your personal data may be used to:

Process appointments, purchases, and inquiries
Provide treatment recommendations and medical advice
Send updates, offers, and health-related content (with consent)
Improve user experience and website performance

4. Data Sharing

We do not sell or rent your personal data. Your data may be shared with:

Our team members for service delivery
Payment gateways for secure transaction processing
Legal authorities if required by law

5. Data Protection

We implement industry-standard technical and organizational safeguards to protect your data. Access is limited to authorized personnel only.

6. Your Rights

You have the right to:

Request access to your data
Correct inaccuracies
Withdraw consent at any time
Request deletion of your data (where applicable)

7. Retention Period

We retain personal data for as long as necessary to fulfill the purposes outlined or comply with legal obligations.

Disclaimer

The information provided here on this website is for general informational purposes only, and is accurate to the best of our knowledge. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Please make an appointment with our medispa clinic for a thorough medical assessment with our qualified healthcare professionals and licensed aestheticians of your condition and treatment/s required.

While we strive to provide the best possible care, the results, experiences and downtime (if any) from treatments and products may vary from person to person. We do not guarantee any specific results or outcomes from our treatments or products.

We are not liable for any damages or injuries resulting from the use of our website or services. By using our website or services, you acknowledge that you understand and agree to the terms and conditions outlined here in this disclaimer.